Industry insights
White papers and perspectives
White paper · 6 pages
Choosing the Right Offshore Model in South Africa
EOR vs BPO vs GCC — an unbiased business case for leaders deciding how to build, buy, or borrow offshore capability.
Industry report · 38 pages
The UK Contact Centre Outsourcing Report 2025
A CCMA research initiative on the UK contact centre outsourcing market — trends, buyer priorities and delivery models.
Industry report · 94 pages
South Africa's GBS Value Proposition
BPESA's June 2025 refresh on South Africa as a Global Business Services destination — talent, cost, capability and competitive position.